Orders will be sent 1-3 working days from ordering, apart from busier times and bank holidays. The normal method of posting within UK is Royal Mail 1st class, and standard airmail for overseas orders (unless upgraded service is selected.) Within Europe, you have 30 days to return your orders (apart from custom orders and commissions), as long as you notify me within 14 days after ordering that you wish to do so. Return postage is payable by the customer and will not be refunded. Returned items have to be in unused, resellable condition, otherwise a refund may be refused.

During the order process, I will keep you updated about your order via email, during and after the order. I will not use your details for any other purpose, unless you have given me permission to do so.  If you would like to join my mailing list, please use the form on my website to add your details to my database. You can unsubscribe from the mailing  list at any time.

All designs, photos and art work on this website is copyrighted to Heidi Vilkman. Purchasing a product or art work does not transfer copyright.

By browsing my website, you give permission for the use of cookies for optimising your browsing experience. By placing an order, you agree to the terms and conditions detailed above.

Terms and Conditions

On the 25th of May 2018, the EU law on data protection is changing. As a customer and/or my newsletter subscriber, I want to make sure you are aware of what these changes mean to you (and me).  

 

What data do I hold/collect?

If you have signed up to my newsletter online or in person at an art fair etc, I hold your name and email address and will never pass on this information to any 3rd parties. In case of online customers, I also hold your postal address and telephone number (if applicable), for fulfilling my sales contract to you and sending out the goods you have purchased. None of this information is ever passed on to third parties or external marketing and no payment information, including credit card information is visible to me or stored physically on my site. When you browse my website, certain information (cookies) is collected about your browser etc to enhance the browsing experience and functionality of my website.     

What do I send you?

If you have ordered from me, I will send you emails during the order process. I may also ask you to leave feedback on your order, so I can improve my business to provide better products and customer service in the future. If you have signed up to my newsletter, I will send you occasional, engaging information about my art-work, upcoming events and special offers. Hopefully all the things you are interested in, when you signed up to my list in the first place!
 

Don’t want to hear from me again?

There is an 'Unsubscribe' button at the bottom of every newsletter I send. By clicking that button you will be unsubscribed from my mailing list and all communication from me will stop. Please note that if you have ordered from me, I will still keep you updated in regards to your order.

 

Disclosure

I may disclose your personal information if I am required by law to do so or if you violate my Terms of Service.

 

Want to know more?

If you want to access to, or to delete any personal information I hold about you, or require more information, please email me at info@heidivilkman.com